Changeover Media Privacy Policy

Last Updated: March 23, 2026

Changeover Media LLC, a Virginia limited liability company (“Changeover Media,” “we,” “us,” or “our“) provides video production, video marketing strategy, and content creation services (the “Services“) through our website at changeovermedia.com (the “Site“) and related communications. Individuals and businesses who engage our Services are referred to as “Clients.” Anyone who visits our Site or interacts with us is referred to as a “User.”

This Privacy Policy describes how Changeover Media collects, uses, and discloses information when you use our Site, engage our Services, or otherwise interact with us.

We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you:

  • Fill out a contact form or request a discovery call
  • Engage us for video production or marketing services
  • Subscribe to our newsletter or marketing communications
  • Communicate with us via email, phone, or social media
  • Provide feedback, testimonials, or reviews

This information may include your name, company name, email address, phone number, mailing address, and any other information you choose to provide.

Information We Collect Automatically

When you visit our Site, we automatically collect certain information, including:

  • Usage & Log Information: Access dates and times, pages viewed, links clicked, referring URLs, browser type, IP address, and other system activity.
  • Device Information: Hardware model, operating system, device identifiers, and mobile network information.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information, improve your experience, analyze trends, and understand how our Site is used. For more information, see “Advertising and Analytics” below.

Information from Other Sources

We may obtain information from third-party sources — such as social media platforms, analytics providers, and publicly available sources — and combine it with information we collect directly.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Communicate with you about projects, services, and scheduling
  • Send technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and requests
  • Send marketing communications about products, services, offers, and events (with your consent where required)
  • Monitor and analyze trends, usage, and activities on our Site
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Personalize and improve your experience
  • Carry out any other purpose described to you at the time the information was collected

SMS/MMS Messaging Consent and Compliance

A2P Compliance

Our messaging practices are aligned with Application-to-Person (A2P) compliance standards, ensuring lawful and responsible use of SMS/MMS messaging.

Consent for SMS/MMS Communication

By providing your phone number, you consent to receive A2P-compliant SMS/MMS messages from Changeover Media, including service updates, appointment reminders, transactional information, and promotional content.

Opt-In and Opt-Out Procedures

To receive messages, opt in by providing your phone number via our platform or by texting “START” or “SUBSCRIBE.” You may opt out at any time by texting “STOP,” after which you will receive a confirmation of unsubscription. This is in line with A2P requirements.

Message Types and Frequency

Messages may include service notifications, appointment reminders, project updates, and marketing messages. Frequency is controlled and will not exceed one message per day.

Message and Data Rates

Standard message and data rates from your carrier may apply.

Age Restriction

In compliance with A2P regulations, we do not knowingly solicit personal information via SMS/MMS from individuals under the age of 18.

Data Security for Messaging

We protect personal information received through SMS/MMS against unauthorized access or misuse, in accordance with A2P and CTIA standards.

Automated Systems and Third-Party Providers

Some messages may be sent using automated systems. Third-party providers engaged in messaging are bound by confidentiality and A2P compliance requirements.

CTIA Guidelines Alignment

Alongside A2P standards, we align with CTIA guidelines — emphasizing user privacy, clear communication, transparency in data practices, and the integrity of personal information.

Advertising and Analytics Services Provided by Others

We may allow third parties to provide analytics services and serve advertisements on our behalf. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Site and other websites, including your IP address, browser type, pages viewed, time spent on pages, links clicked, and conversion data. This information may be used to analyze trends, deliver targeted advertising, and better understand online activity.

For more information about interest-based advertising, or to opt out, visit www.aboutads.info/choices. Your device may also include features such as “Limit Ad Tracking” (iOS) or “Opt Out of Interest-Based Ads” (Android).

Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With vendors and service providers who perform work on our behalf (e.g., payment processing, email delivery, analytics, hosting)
  • Legal Compliance: When required by law, regulation, legal process, or governmental request
  • Protection: To protect the rights, property, or safety of Changeover Media, our Clients, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us permission to share your information

Data Security

Changeover Media takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Your Choices

  • Marketing Communications: You may opt out of promotional emails by following the unsubscribe instructions in those messages. You may opt out of SMS by texting “STOP.”
  • Cookies: Most browsers allow you to manage cookie preferences. Note that disabling cookies may affect Site functionality.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Changeover Media LLC
114 Prospect Dr. SW, Leesburg, VA 20175
Email: info@changeovermedia.com
Phone: (877) 813-1882

Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia. Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in Leesburg, Virginia.